All Theme Settinge deleted after Update

Posted in: Newspaper
Post count: 150

Hello,
after the update, the theme wasn’t activated anymore and all plugins were disabled. I reactivated the theme and installed all the plugins but ALL the theme settings (in the theme panel as well as all the settings from the blocks of the sites i built with tagdiv composer) are gone. How can i fix that?
All the best,
Daniel

Post count: 27744

Hi,

The settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, please provide more details about your issue with the blocks.

Thank you!

Post count: 150

Hello,
there are only backups from the last hour. But there is a lot of code in the “EXPORT THEME SETTINGS” but it seems like this doesn’t do anything.
All the best,
Daniel

Post count: 27744

Hi,

If you made changes, then it will save only the latest changes, not the changes before the update.

Thank you!

Post count: 5

Thank you for the update.

A problem has occurred. After the update was completed, the system became faster. However, an icon appeared in the top left corner. Afterwards, I was unable to see the pictures on the administrator page on the dashboard side.

Interestingly, while I can see the images in the tagdiv editor, when I save and want to see them, the images do not appear. But an ordinary participant can access all the images.

I removed the icon with a script. I will send you the screenshots.. I hope we can find a solution..

The script I wrote is like this.

body div .td-icon-menu-up{
display:none;

I am sending you two screenshots. Unfortunately, I cannot see the images in the dashboard area after the update. But they are visible in the TAGDIV COMPOSER area.

Post count: 5

I can’t send you screenshots

Post count: 27744

Hi,

For the issue with the icon please resave the settings from the theme panel and delete your code.

Have a great day!

Post count: 33

Hi I have the same problem , how to have again the pictures visibles in administrator mode ?

Post count: 27744

Hi,

Can you please provide more details?

Thank you!

Post count: 33

No images visibles in admin mode since last update

Post count: 33

Hi this is the main page of my website and no images visible only in admin mode .

Website main page

Post count: 27744

Hello,

Please provide the link to your website.
Also, please do a test using only tagdiv plugins and check after.

Thank you!

Post count: 33

Hello,

Website

There is no problem with the site for people. The missing images appear only in admin mode when I edit the website .
I saw that many people have the same problem after an update .

Best regards

Post count: 27744

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Post count: 27744

Update: The issue was resolved by excluding these ‘td-site-min’ classes in the Jetpack Boost plugin -> https://imgur.com/tixilTK

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