Hello,
in the last few days when somebody visits a link to my site through the Facebook app (the page loads in the Facebook Mobile Browser) the page seems empty.
If you open the same page normally, via google, the site works just fine.
The problem is there, only when the amp Plugin and the tagDiv Mobile Theme is enabled. When i disable them and use a custom Mobile template it works just fine.
Any ideas?
Same problem here
Hello!
Please provide a link to your website in order to inspect and see what can be done.
Thank you!
Hi, just open our fb page through fb smartphone app https://www.facebook.com/meteotoscana.it and simply click one of article posted. The fb mobile browser return a blank page.
Many thanks.
Stefano.
Hello!
I have tested this from multiple devices and it works fine on our side. There are no issue. Can you try with another device too ?
Thank you!
Hi, I’ve tested multiple device (redmi, samsung) but the problem persist.
Here a screenshot.
This one is with all mobile pages redirected to AMP
https://photos.app.goo.gl/pGjGJWTkoLLd5wBs9
And this one is with mobile theme enabled for mobile users.
https://photos.app.goo.gl/bFYSnzxnCAGvArF58
Indentical problem for me.
Another user with this problem.
Thanks.
Hello!
We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.
Thank you !
No need after all, it seems it’s a problem of Facebook Mobile Browser.
It’s affecting every site redirecting the link (in our case, redirecting to amp)
https://developers.facebook.com/support/bugs/386564952789501/?join_id=f22e1cd3806adb8
The only feasible workaround for now is to disable automatic redirect to amp for all mobile users, and use a mobile theme.
https://wordpress.org/support/topic/amp-problem-with-facebook-mobile-browser/#post-14592164
Thank you, i hope it gets fixed soon.
