Hello,
I get this error “An error occured while trying to access the server:error” (https://i.ibb.co/y5RCgkV/tag.png) when I want to add a TAG template, I already made a Tag template using Tagdiv cloud, but it’s doesn’t appear (https://i.ibb.co/NSYWcBQ/taag.png).
PS: this problem happens only with Tag template, the other templates are working perfectly
Hello,
Please let me know what demo you installed.
It seems that the problem is only on certain demos.
Thank you!
It’s tag template 1
Hello,
I understand it’s a tag template, but what prebuilt website did you install?
For example, I have Magazine Pro, and for me, this error don’t appear => https://i.imgur.com/1n9CynH.png
Thank you!
Hello,
I didn’t install a prebuilt website, I just made my own using tagdiv composer and tagdiv cloud library
Hello!
Please make sure that all your plugins and the theme are up to date.
Check if you have the Standard Pack plugin installed and active.
Thank you!
Hello,
I always keep the theme and plugins up to date.
I didn’t install Standard pack plugin, I just use Cloud library
Hello!
I would like to take a look and see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you !
