In the last two updates this happened to me: the license was disconnected and I had to reload the API KEY.
But not only this, the page was totally unconfigured and the Theme configuration was deleted.
How can I prevent this from happening?
Hello,
Please make sure that you have the plugin installed and activated.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
I recommend that you update the theme,if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
Thank you!
Hello. Thanks, we were able to reset the settings. But we need this not to happen in every update since the site is broken for hours and we are a news site.
How do we make this not happen again in each update since in the last two it happened to us that it appears as unregistered and unconfigured?
Hi,
I recommend when you update the theme, to disable the extra plugins.
Thank you!
