Articles posted to social media don’t work properly

Posted in: Newspaper
Post count: 17
scott.dutton
#272526
Jan 20, 2019 at 8:32 pm

Since the most recent update, when we post a story/article to social media and then click the story through social media, the post doesn’t show properly.

The site header is all a different colour and doesn’t work correctly.

However, if you click on the same story directly from the website it’s working fine.

Could you please help?

Post count: 23312
Catalin
#272700
Jan 21, 2019 at 3:37 pm

Hi,

Provide your website URL so I will be able to investigate it closer.

Thanks for your understanding!

Post count: 17
scott.dutton
#272755
Jan 21, 2019 at 9:24 pm

Hi,

It’s http://www.moorlandsradio.co.uk

Posts show fine directly from mobile and desktop site. However, if you go to our twitter page http://www.twitter.com/moorlandsradio then click a recent post from our site then you can see that the same story won’t show correctly, the header is black and audio posted in the article don’t work when it does directly from site.

Thanks

Scott

Post count: 23312
Catalin
#272852
Jan 22, 2019 at 11:45 am

Hi,

Unfortunately, I do not exactly understand your request, sorry! The post shared on the twitter seems to works as expected and also, the audio post works. Provide more details with some useful screenshots so I can identify the problem.

Thanks.

Post count: 17
scott.dutton
#272893
Jan 22, 2019 at 2:20 pm

Hi,

How can I share screenshots with you?

Thanks

Post count: 23312
Catalin
#272929
Jan 22, 2019 at 3:33 pm

Hi,

Use the Jing online tool or Light Shot.

Thanks.

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