With the latest theme update, I find that the options are not working well. Example: I had to set up my site again once I updated to the new theme version. Now I am left with the author showing on each post even after I have disabled the author option and the author box option. Please help. Thank you.
Hello,
I just checked on Newsmag last version and for me it is working correctly, to remove the author from posts I used those theme panel settings – https://i.imgur.com/Bgi2DmC.png
Thank you!
Both of those options are disabled (I’ve deselected them), but the author’s name is still showing under the posts. How do I fix this? (The author’s names are showing under ‘hot this week’ and ‘past stories’).
Hi,
Can you please provide some screenshots and a link where I can check it? Maybe the author is displayed in a block, in this case you’ll need to use this option – https://i.imgur.com/ZZRRvF9.png
Thank you!
Hello Calin,
May we please communicate via email? I’d rather not have my messages posted on this forum.
I have turned off the meta block as per your last message, but the authors’ names are still showing.
Thank you!
Hello,
Yes, we can check it via email, please contact us at contact@tagdiv.com and please include in the email the link of this topic and also please provide a temporary wp-admin access to resolve the problem.
Thank you!
Hello,
I have the same probblem. I try to hide the AUTHOR BOX but each time the button (SHOW AUTHOR BOX) is activated again.
What should I do ?
Thanks!
Hi Sebalos, usually when this is happening is related to a cache/object cache that is apply on backend and when the page is reloaded the theme panel settings will be delivered from cache version – https://i.imgur.com/kPuffg6.png
Thank you!
