Hello there
Although the authors box appears in the front-end editor, it does not appear under normal conditions.
I need your urgent help
Hello,
In order to avoid misunderstandings, please provide more information about the issue, screenshots or a video in order to help you efficiently.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Hello there
This page is the authors page of our website. This is how the site looks when visited https://www.screencast.com/t/EOfjZaZVWP49
This is the case when logged in with a username and password. https://www.screencast.com/t/YpL6U4HB
I want the authors box to appear without the need for username
but I couldn’t find a solution
https://www.screencast.com/t/C9tVBhTJPr
Hello!
Please make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Same problem on other computers. e-mail sent
Hello!
If you sent an email, then we will take a look and reply to you as soon as possible.
Thank you for understanding!
It’s been 6 days today. but still my problem is not solved. You didn’t even send an e-mail. I am very sad. This issue is extremely important to me. What can I do to resolve it?
Hello,
One of my colleagues replied by email, the cause of this problem is Advanced Access Manager if you disable it and clear all cache the authors will be displayed.
So, please check the email and Spam section.
Thank you!
