Hi,
We are using the Newspaper theme with the tagDiv Cloud library. Today we have noticed some issues with visitors’ frontend view not for the logged-in users. The AJAX search shows results but without background and image. How did this happen? How to solve this issue?
PFA:- https://imgur.com/a/m9fHXef
Please check and let us know your feedback.
Thank you
Hi @anamaria,
Thank you for your response!
The background color is showing for the logged-in users, the search results box doesn’t have any background issues for logged-in users.
PFA:- https://imgur.com/a/mMVRnbc
For the visitors, or without logging, there is an issue mentioned yesterday like the transparent background.
How it is possible?
Please let us know your feedback.
Thank you
Hi,’
This problem is caused by the cache, please purge all the cache.
Thank you!
Clearing cache not solving this issue!!!
Hi,
When you are logged and the website is displayed correctly, then the problem is caused by a plugin conflict or a plugin for the cache Maybe your plugin for the cache is not compatible with the theme. I saw that you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray
Please do a test using only tagDiv plugins, and check after.
Thank you!
The option that you initially suggested works. We have changed the background to #ffffff and now it shows white background for the visitors. But even if we don’t set the background you already have a white background as default, right? Why that is not working?
We assume that the change in the color settings as you mentioned will fix the background issue, and not it is working correctly. We will contact you again if the error comes again.
