Hi,
I set up in my theme background image ( Newspaper -> Theme panel -> Background ) and it’s showing background image nicely when am logged in. but when I logout or go to incognito then image is not showing up.
I can see that you render image in
<div class=”backstretch”></div>
but that element not renders when I’m not logged in.
Hello !
Please let the background set and send us a link to your website in order to inspect.
Thank you !
here is settings to background image https://ibb.co/CHnPPsF
and site url is : https://test.oceanbluefishing.com/magazine
and here is point of view when am logged in : https://ibb.co/5TFQdmg
and when am logged out : https://ibb.co/F6nn1Q2
after an investigation, I came to the conclusion that the script tagdiv_theme.min.js which initialize tdBackstr is not loaded. and then tdBackstr is undefined and because of that it never creates background image.
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
