Big Grid Flex 1 is stacking the last of three articles

Posted in: Newspaper
Post count: 4
northendagents
#469643
Mar 16, 2023 at 4:01 pm

I have a 3-column Big Grid Flex 1 at the top of the home page and the third article is being stacked below the first, with a blank spot in the third position on desktop and tablet sizes. When I’m in the TagDiv Editor, it looks correct. I installed the most recent theme update.

Website
https://www.northendagents.com/

Link to screenshots
https://drive.google.com/drive/folders/1httf-UbPsZSAAQYU7AaZEWe8PcEwreYt?usp=sharing

Post count: 27744
Anamaria
#469644
Mar 16, 2023 at 4:42 pm

Hello,

Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Post count: 4
northendagents
#469970
Mar 20, 2023 at 5:09 pm

Hi, I followed your instructions but it’s still displaying incorrectly. I used the Delete Cache option from WP Super Cache… is there another cache setting somewhere else I should clear too?

  • This reply was modified 3 years by northendagents. Reason: missing word
Post count: 27744
Anamaria
#469978
Mar 20, 2023 at 5:30 pm

Hi,

Have you checked for a plugin conflict? You will have first to start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Post count: 4
northendagents
#469987
Mar 20, 2023 at 6:54 pm

Hi again, I deactivated all plugins except TagDiv Composer and Cloud, cleared cache, and still had the issue. I repeated the first step you sent about the Composer plugin and still have the display issue. I’m not using a child theme.

Post count: 27744
Anamaria
#470016
Mar 21, 2023 at 7:51 am

Hi,

Please do a full backup for the website and please get in touch with us via email at contact@tagdiv.com and please provide wp-admin and cPanel access and also include this topic so we can identify you. We’ll check it as soon as possible.
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

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