Good morning, using the Big Grid Flex 1 on the homepage of a website we noticed that, on the builder preview it’s all ok, but navigating normally, the third column is not inline with the other 2, but goes on a second row.
Please take a look to these screenshots:
– builder preview
– website view
We tested on Safari and Chrome, using 2 different computers and deleting cache.
The website is reachable only by admin.
Can you please help?
Thank you!
Hi,
Unfortunately, without having access to the website to check the problem, it will be hard to identify the problem, so we’ll need to start with the classic steps.
1. Set a new Big Grid Flex 1 without any settings on it and see if the problem persists.
2. Try with a different Big Grid Flex element.
3. Test it using only tagDiv plugins
Thank you!
Good morning, thank you for your reply.
We deleted the row with the Big Grid and added a new one with different type (Big Grid Flex 10) and it seems to be all ok.
Grid Flex 10 builder preview
Website view
No settings were set.
Changing it again into Flex 1 (3 columns) the problem back again, even if we set it to 2 columns.
If needed, we can provide you with temporary access.
Hi,
I just made a test on one of my installations and for me it is working normally – https://i.imgur.com/ugpYBgd.png – https://i.imgur.com/Eg8GhIx.jpeg
If you can provide a temporary wp-admin access will help a lot. This can be done via email at contact@tagdiv.com also include the link of this topic to identify you faster.
Thank you!
