Hi there
We’ve several licences of your theme but only on one site problems with the behaviour of the big grid images. If we post a video-article with a featured video, the system takes a snapshot of that video, but unfortunately in the wrong size. It’s 640x360px and to small for the first box of our big grid on home.
Tried to regenerate images, but the problem occurs again and again each time we post new video-articles.
Any ideas?
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. then use this guide to fix the images: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Let us know how it goes.
Thank you!
Hi Bogdan
We’ve done that first, but there is no effect. The problem occurs only on video-posts. The generated thumbs are in the wrong sizes and sometimes break also the layout on homepage.
I could provide a login to our backend.
Best
Hi,
Please contact us via email at contact@tagdiv.com and provide login information so we can investigate this issue. Please also include a link to this topic.
Thank you!
