I know this topic has been brought up in another thread but there is no resolution and the discussion seems to have stopped, so I am writing here.
After moving to a new hosting provider, I noticed that everything done around the opt-in builder, subscriptions, payment plans, account and payment pages have all been reset. I noticed that the subscriptions are also deleted. The subscription wizard didn’t work initially, but I managed to get it working after deactivating and then reactivating it.
At the moment I have no choice but to replicate the whole scenario and start afresh to the best of my memory. The other pages and designs are okay, not affected, just those parts which I mentioned above are affected.
Please do something about this in future updates as soon as possible because it is painful to start over with these things and I did not know to experience this. Sometimes we have to migrate to another hosting provider because they become expensive.
In the meantime, is there a way to get back my subscriptions. I don’t have many, but it is necessary for the record and maintaining consistency. Thanks
Hi,
We are sorry to hear that.
All the data related to the optin plugin is kept in the website database, in these tables https://prnt.sc/TISVB2QlILRO If the database is migrated along with the website, the tables will be there as well.
Not sure how you did it, or if there perhaps was a problem when migrating the website, but a good way to to do it is using the duplicator plugin if, possible. It moves everything in the new location, perfectly.
if you still have the old database, then you could move the respective tables. With phpmyadmin for example:
Select them all https://prnt.sc/R1P-8IW7JsvN
Export them https://prnt.sc/fXHTSWXxJie2
Import them on the new website.
As a note, please remove the current tables from the new website, if you already installed the plugin there. So the import will add the tables from the initial website.
Or maybe it could be done using other methods. The important thing is that the tables are moved, everything should be available on the new website as it was on the old website. I made a quick test now and moved my optin data from one install to another, using the method I described, it worked perfectly fine.
Thank you!
I see. Thanks for that information, I will keep it in mind for the future as I’m sure it will be useful. The migration did not copy the database for some reason, although it was supposed to but it is no longer available.
