My AWS hosting is crashing. And my last diagnose pointed that Amp and tagDiv Mobile Theme are crashing the apache.
Is there anything we can do to make it work?
Hi feededigno,
Can you please provide a little more details, for example since when do you have this problem? After you updated the theme or the WordPress?
Do you have the latest theme version, Newsmag 5.1 and WordPress v5.8.2? Also this problem is happen if you are using only the theme plugins?
Another thing is to make sure that you are using at least php v 7.3
Thank you!
We’ve been experiencing this problem since the last update of Newsmag came out.
Out WordPress and Newsmag are up to date.
When our website crashes, it shows the error 520.
I want to know what we should do to fix this issue.
Should we deactivate the tagdiv mobile theme and then reactivate?
Or should we reinstall everything and wait for a update for the mobile theme?
We’re losing access that are really important for us. Now, when I’m writing this post, there were at last 120 people on our website at the same time.
Hi,
Are you maybe using Cloudflare? – https://kinsta.com/knowledgebase/error-520/
If you do, would it be possible to test without it being active for a while?
Even if you do use Cloudflare however, it would be unusual if the cause of such problems are the mobile theme + AMP plugins, and only after the latest theme update. Please send us an email at contact@tagdiv.com and provide admin login, also if possible a server manager if the hosting provides one. We will take a look, maybe we can find out why there are such problems.
Thank you!
