Hi,
I am using autoload articles feature on my website. There’s a major bug. The first article loads fine but a lot of times the second or third or fourth article doesn’t load properly(this occurs to any single random article). At the bottom of the article content, I have tags and share buttons which do not show or load with the article and sometimes half the article doesn’t load. After a couple of minute, it starts showing the remaining part of the article.
Please help me with this issue. It terribly affects the user experience.
Thanks..
Hello @Prateek !
Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I tried deactivating all the plugins, but nothing changed. I am attaching a video recording. Please have a look. You can see the last article is only loaded half. It seems the extra content has been loaded but is hidden from the viewport. Like we use overflow: hidden; in css. IDK. Please show this to the developers.
I’ve found that the content is laoded but not shown. Seems like some viewport issue. When I zoom out in my browser window, the hidden content shows up. I’ve attached another video to demonstrate the issue.
Yes, I do.
Why the hell are you guys not replying? It’s been two freaking days? I replied on March 6, today is March 8. This is very frustrating.
Hello @prateek !
I just got back to you on March 3:https://prnt.sc/j1uYDnoTKgKS
We could investigate the issue you have and help you efficiently.
Thank you!
Yes, then you asked me another question. You can see above?
Do I have the latest theme plugins on March 6?
To this, I replied on march 6 itself with the answer- Yes, I do (I do have the latest plugins, themes). But the you didn’t provide any solution even after I told you that I already have the latest version.
The problem wasn’t solved and you replied after two days. Today. March 8.
It’s still not solved. I will request you to have another look at the topic and the video I provided and help me resolve the problem.
Thanks
If you cannot help me without my server and admin credentials, please let me know.
I have already explained the issue in great detail in the video recording. But if the developers still can’t figure it out and see it and need all the credentials, then I am sorry.
I manage my own VPS through SSH(command line interface) with 2fa enabled, no cpanel with web interface. So I can’t share server access with you.
I know it’s not your problem to deal with such issues. It’s the developers and the founding team that put other people like youself to face all the anger of customers. So If I was rude, I am sorry.
