Bug while loading TD Composer

Posted in: Newspaper
Post count: 21
Arnaud
#340199
Apr 9, 2020 at 5:36 pm

Hi,

I am currently facing a problem. I’m trying to edit a specific homepage with TD Composer, but it’s not loading. It works ad infinitum (see attached image).
Image attached with the problem

I didn’t modify the page with another builder, and this is the only page affected on the site. All the other pages work fine.

I tried with another browser, and the error is not browser-specific.
What could it be?
Thanks for your input!

  • This topic was modified 6 years by Arnaud.
Post count: 18283
Vlad S
#340274
Apr 10, 2020 at 8:47 am

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 21
Arnaud
#340301
Apr 10, 2020 at 10:37 am

Hi Vlad,
I tried the following:

  • Deactivating ALL plugins except tagDiv ones
  • Making sure that all lights are green in the panel
  • Adding a cache publing (as recommended: WP Super Cache)

In addition, I’m not using a child theme. The only workaround I found is to copy the code of the page produced by TagDiv and then create a new page. Then, it works perfectly fine… for the moment.
I read on this forum that this solution is not really a solution and that the problem sometimes come back. Any idea?

Thanks a lot

Post count: 18283
Vlad S
#340371
Apr 10, 2020 at 1:47 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

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