Cannot add Hero multipurpose module to page – JSON parse error

Posted in: Newspaper
Post count: 9

When trying to add a hero modules to pages I am getting the following error. This is happening on multiple sites of mine.

I created a simple test page that was blank and just tried to add the hero module. The page just has the spinner and never completes adding the hero module. In the console this is logged


tdcJobManager.addJob - Error callback - textStatus: parsererror errorThrown: SyntaxError: Unexpected token 'a', "array(569)"... is not valid JSON

jobRequest ...
shortcode
:
"[vc_row full_width=\"stretch_row_content td-stretch-content\"][vc_column][tdm_block_hero title_text=\"SGVybw==\" title_tag=\"h3\" title_size=\"tdm-title-bg\" description=\"V2VsY29tZSB0byB0aGUgZnV0dXJlIG9mIGJ1aWxkaW5nIHdpdGggV29yZFByZXNzLiBUaGUgZWxlZ2FudCBkZXNjcmlwdGlvbiBjb3VsZCBiZSB0aGUgc3VwcG9ydCBmb3IgeW91ciBjYWxsIHRvIGFjdGlvbiBvciBqdXN0IGFuIGF0dGVudGlvbi1jYXRjaGluZyBhbmNob3IuIFdoYXRldmVyIHlvdXIgcGxhbiBpcywgb3VyIHRoZW1lIG1ha2VzIGl0IHNpbXBsZSB0byBjb21iaW5lLCByZWFycmFuZ2UgYW5kIGN1c3RvbWl6ZSBlbGVtZW50cyBhcyB5b3UgZGVzaXJlLg

I did verify that I could add other modules, Author box, Flex grid, Client list, Image info box … etc.
site : staging.crossfitverve.com
Newspaper Version : 12.1.1
plugins : tagDiv Composer, tagDiv Cloud Library, YOAST SEO, Forminator Pro, Jetpack, WPMU DEV Dashboard

Hero Failure

Post count: 27744

Hello,

It is a known issue. If you want, I can fix it via email, or you wait until the update is ready.
If you want, please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access.

Thank you!

Post count: 4

I’m having the same issue, can you help me?

Post count: 27744

Hello,

Please get in touch with us via email.

Thank you!

Post count: 9

Update: I did just update the theme to 12.2 and verified this specific issue I had was resolved. Thanks!

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