Cannot add image in tagdiv composer

Posted in: Newspaper
Post count: 4

Hi! I’m enjoying working with the Newspaper theme for the first time. Think it will fit my client’s needs perfectly. However, I’ve encountered an issue with the tagdiv composer: I cannot add an image to an element.

For example, if I choose a Hero element and click through to my Media Library to add an image. After selecting the image it doesn’t load into the element and the following error message is returned: ‘Invalid data Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)’.

I have disabled all plugins except the recommended plugins. I have also tried in Firefox and Chrome. I am running WordPress 5.2.2 with Newspaper 9.7.4.

Please advise.

Post count: 18283

Hello !

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 4

Hi Vlad,

Thanks for your reply. Yes, as mentioned in my initial ticket, I am getting the error with only the theme plugins activated, ie:
AMP
tagDiv Cloud Library
tagDiv Composer
tagDiv Mobile Theme
tagDiv Newsletter
tagDiv Social Counter
WP Bakery Page Builder

I am working on my localhost with the trellis / bedrock WordPress stack. I have no caching enabled.

Any insights?

Post count: 4

To follow up my localhost is running nginx with php 7.2 and MariaDB 10.2.

When debugging in the Firefox console I get the following JS errors when trying to insert an image into a page element in tagDiv composer:

uncaught exception: Invalid data Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z) js_files_for_wp_admin.min.js:16:1
showNotice http://wolfbrigade.test/app/plugins/td-composer/assets/js/js_files_for_wp_admin.min.js?ver=b84e3fe0e71a6db065c5ace64f57167f:16
notice http://wolfbrigade.test/app/plugins/td-composer/assets/js/js_files_for_wp_admin.min.js?ver=b84e3fe0e71a6db065c5ace64f57167f:14
send_to_editor http://wolfbrigade.test/app/plugins/td-composer/assets/js/js_files_for_wrapper.min.js?ver=b84e3fe0e71a6db065c5ace64f57167f:439
jQuery 4
TypeError: response is nullbackend.min.js:10:281089
processImages http://wolfbrigade.test/app/plugins/js_composer/assets/js/dist/backend.min.js?ver=6.0.4:10
jQuery 4
i
fireWith
x
c

Post count: 18283

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Post count: 2

I am having this problem. How was this fixed?

Post count: 2

update. I disabled WPBakery Page Builder and it now works.

Post count: 4

Hi CrunchCommish,

You got it. The directions do say to use either WP BAkery or TagDiv Composer. I only found that on second reading after support helped me. Glad you figured it out.

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