Cannot edit and save page using TagDiv Composer

Posted in: Newspaper
Post count: 40

Hello,
When I try to edit and save an existing or new page, I get the following error:
Invalid data Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

My site is using WPML. The error happens only in one language (Russian) which previousely was the main language of the site. Now I changed the main language to be English and also I added Turkish.
Looks like after that I cannot save the page using TagDiv Composer.

I don’t know if this issue belongs to WPML or TagDiv. Who shall I contact and how to investigate the issue?

See the video for details:
https://www.loom.com/share/992b3a5f77db492890f67af424be8d1b?sid=18aa2c5a-8652-44a7-9289-08eb1450b680

Post count: 27744
Post count: 40

This is actually my topic. But it is not related to this issue. I don’t understand why do you refer to it? Because I create the page manually from scratch. It is not about translations and not about base64 issue.

Post count: 40

FYI, I also contacted WPML support. We did the below exercise with them. But the issue persisted with minimum set of plugins. So they advised to contact TagDiv support.

I kindly ask you to follow these steps in order to isolate the cause of the issue:
– Create a full backup of the site
– Update any outdated plugins or themes
– Flush any cache memory that might exist
– Deactivate all plugins, including the WPML ones
– Activate a default WordPress theme, like Twenty Twenty
– Activate the WPML plugins
– Create a test page in Russian and check if there is any error
– If there is no error, then activate tagDiv Composer
– Create a new test page in Russian
– If the issue disappeared, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit

Post count: 27744

Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Post count: 40

Hello,

Sorry, but due to many other issues with WPML and Newspaper, I have decided to recreate the web site from scratch. So, please close this ticket.

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