Hello – I am having trouble installing a single post template. It is stuck on the loading screen. I have tried Chrome and Safari and private windows.
I am able to install header and footer templates fine but cannot install this single post template.
My system status is all green.
Hello,
Please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Have you checked for admin-ajax error? Please verify the console when you try to import the template, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
I’ve done all of that and it still is not installing the single post template.
Hi,
Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
