Dear tagDiv-Team,
we are using Newspaper template but we currently get an error on the home page when scrolling:
Uncaught TypeError: Cannot read property 'top' of undefined
at tagdiv_theme.min.js?ver=8.7.2:284We read through the forum and did the solution with deactivating all plugins but no luck. The only thing we noticed is that the error disappeared SOMETIMES when we deactivated either tagDiv Composer or WPBakery Visual Composer – but these are needed Plugins and we can not simply deactivate them.
UPDATE: Deactivated all Plugins except tagDiv Composer and get the error. Activated all Plugins except tagDiv Composer, error still appears. Activated all Plugins and deactivated both tagDiv Composer and WPBakery Visual Composer – the error dissapears.
Could you please help us here?
Hi,
The composers are fully compatible with the theme, they do not provide errors like you mention. Maybe some code entered in theme panel or theme files is to blame, if you entered any.
We could take a look, please send us an email at contact@tagdiv.com and provide us with admin access to your website.
Thank you!
Hello, I have sent you the credentials twice now, have you found out something already?
With nice regards
If you did not receive a reply even though you sent us an email, then most likely it went to spam. I forgot to mention above to include a link to this topic in the email. Please send us the email again containing also a link to this forum topic. Sorry for this inconvenience. We will investigate the issue you are having and reply by email.
Thank you!
