Cannot save image elements at the homepage and elsewhere.

Posted in: Newspaper
Post count: 5
forumsa
#365085
Sep 15, 2020 at 5:32 pm

Hello everyone. I am using your theme and I also have both the plugins and the theme updated however when I try to edit the home page by using single image element it keeps throwing the following error: Invalid data Current state has involved an issue. You could try an UNDO operation

This error shows also in every other page I try to use the image elements. Also I cannot delete the columns. By viewing the console I am seeing two js errors which maybe causes this major flaw.

https://ibb.co/p1MJfvL and
https://ibb.co/0QvdYcT

Could you please help us?

All the best

Post count: 18283
Vlad S
#365153
Sep 16, 2020 at 8:36 am

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Post count: 5
forumsa
#365178
Sep 16, 2020 at 10:42 am

Dear Vlad S
our developer sent you the credentials you will need.

Kind regards

Post count: 5
forumsa
#365267
Sep 16, 2020 at 4:46 pm

Dear Vlad s
Any update on this?

Post count: 18283
Vlad S
#365354
Sep 17, 2020 at 11:39 am

Hello !

My colleagues have replied to your e-mail.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Post count: 5
forumsa
#365438
Sep 17, 2020 at 5:37 pm

You are welcome, I have replied to your message.

Kind regards

Post count: 5
forumsa
#365791
Sep 21, 2020 at 11:09 am

Hello, any news?
All the best!

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