I updated my theme and theme plugins for the Newspaper theme and now it says “Your license key is not assigned on this website. Please go to the “My License” management panel and assign it to enjoy the full benefits of your theme.”
“My License” management panel says “Sorry, you are not allowed to access this page.”. I am logged in as an admin.
Hi,
Please get in touch with us via email at contact@tagdov.com and provide the wp-admin and the license key. We’ll check it as soon as possible.
Thank you!
You are not responding to emails.
Hi anankassis,
We’ll do our best to respond to each email during our support schedule. Today is our national day, and support is quite limited.
Thank you for your understanding!
I also emailed you. I purchased a new theme license, but it still shows the old support status and I can’t post anything. I’m also facing the same issue where a web developer used a cracked version of the theme. Now, even after removing the old theme, plugins, and all related files, when I upload the new official theme to activate it, it automatically shows as “active.” Then it gives the message: “Your license key is not assigned on this website. Please go to the ‘My License’ management panel and assign it to enjoy the full benefits of your theme.”
please guide me and tell me how can i add my new license to this support so i can able to post my questions.
thanks
Hi,
All you need to do is follow the steps from that message. Go to Newspaper > My License and click on Assign to attach the key to your domain. After that, the key will be assigned correctly, and everything should work as expected.
I hope this will help you!
Why am I ignored here? I already emailed my new license too. I am unable to post anything as my last theme support has expired. I feel like posting my issue on other posts.
Also, my issue is not resolved, my new theme support is not active, no email reply, let me know if you want me to conceale my order
Hi Zeeshan Rasheed,
Nobody is ignoring you. We had a day off (December 1st), so support was limited. Our support schedule is Monday–Friday, 8:00 AM – 17:00 PM.
We replied to your email today!
Thank you!
