It seems that after the update to 11.2 version I cannot upload a logo from the header tagdiv template.
I have another website with the previous version and there it works.
How can I fix ?
Best Regards.
Hello,
Please send some screenshots with your steps.
Also, if you have a standard Prebuilt Website you need to add the logo in Theme Panel -> Header -> Logo and Favicon (you need to have the tagDiv Standard Pack plugin activate ), but if you have a Pro Prebuilt Website then you need to add the logo with tagDiv Composer like in this video https://www.youtube.com/watch?v=HXQQygkCCJo
Thank you!
I have 2 twins website (with the Gossip prebuild template), the steps are the same but in the second website, in this page:
I can see the logo image setted up but it’s not showing in the box above.
Thanks.
Hello,
Please make sure you have set to show the image and set the width https://i.imgur.com/uVLGcUQ.png
Thank you!
Yes it is. In the size there is auto but setting a number nothing changes.
On the other site I have auto and it works.
Thanks.
Hello,
Please try to upload the logo, using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
As I said before I have another site that is a clone of this one with the same plugins and this works but it’s using the 11.1 version of the theme.
I have solved uploading the SVG version of the logo.
Not the best solution but better than have a website with no logo.
