hello! I purchased a license for Newspaper earlier today. I have the theme installed but on the Activate Newspaper page, when I put in my Envato purchase code and email address, it does absolutely nothing, just sits there. No error message, nothing.
I have played around with it and obviously did not find a solution as i’m posting here.
Please advise.
thank you!
Hi,
There’s probably an error. Sometimes due to factors that we cannot control, like plugin conflicts, server configuration, even incomplete SSL, the theme activation may fail.
In the theme activation page, if you open the browser inspector console like so
https://prnt.sc/tU2BurB9iEuN -> https://prnt.sc/X58bCVtaznQs
And then enter key/email and press the activate button, are there any errors there?
I can take a look as well. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login (user and pass). I will check as soon as possible.
Thank you!
yes there is an error:
lockdown-install.js:1 SES Removing unpermitted intrinsics
load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-hooks&ver=7.0:5 JQMIGRATE: Migrate is installed, version 3.4.1
td_wp_admin.min.js?ver=12.7.6:26 Uncaught TypeError: Cannot read properties of undefined (reading ‘toString’)
at td_wp_admin.min.js?ver=12.7.6:26:36
at td_wp_admin.min.js?ver=12.7.6:29:382
admin.js?ver=1.3.2:1348 undefined undefined
if you want a screenshot or just need to login after that info let me know. thank you!
update – its a plugin that’s blocking the activation. I turned off all plugins and got it activated. i turned them back on and now I cannot download the preamde themes. I guess i’ll have to go through one by one to find the culprit.
That’s usually the case, plugin conflicts. If the conflict was only with the theme activation and demo import, after doing those you can activate the plugin back.
I see you imported a demo already. Let me know if you need help customizing it. I’ll provide instructions and screenshots.
Thank you!
