When I try to add a new sidebar widget it won’t allow me to add the content for the widget regardless of whether it’s an image or custom html etc.
Can you please help?
Thank you.
Hello !
If you are using a PRO Demo or Cloud library templates the sidebar is fully editable using tagDiv Composer as you can see here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=3s
Thank you !
Sorry but that doesn’t solve the problem. The problem is when I go here https://wagglydogs.com/wp-admin/widgets.php and try to add for example a custom html widget to a widget sidebar it does not allow me to input any custom html. This applies to anything I try to add any widget to any of the Widget sidebars I have created.
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hi, still waiting for a fix. Is it possible some of my theme’s files may be corrupted and if that is the case how can I reinstall the theme without losing any data/settings?
Thank you.
Hello !
We will reply via e-mail. Your website data is stored in your database not in your theme. If you have custom codes in your theme or tweaks those will be lost unfortunately.
Thank you !
