Can't deactivate theme to update

Posted in: Newspaper
Post count: 75
Siebren10
#318423
Nov 6, 2019 at 12:07 pm

Hi there!

I can’t deactivate the theme (www.streamwijzer.nl) by activating another theme, which is necessary to update to Newspaper X. When clicking on activating another, it just sends me to the theme panel of Newspaper again.

Hope you can help 🙂

Warm regards,
Siebren

Post count: 35449
Calin
#318426
Nov 6, 2019 at 12:22 pm

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Post count: 75
Siebren10
#318438
Nov 6, 2019 at 12:35 pm

Hi Calin,

Thanks for the quick reply, great service 🙂 I just deactivated all my plugins and tried it again, but it didn’t work as well. Also after clearing cache etc.

Warm regards,
Siebren

Post count: 35449
Calin
#318442
Nov 6, 2019 at 12:54 pm

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

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