Can't download the new update/theme!!!!

Posted in: Newspaper
Post count: 317
mehedi
#13109
May 20, 2014 at 9:31 pm

Hey there!

I am trying to download the new update of this theme. Unfortunately, when I go to my Downloads page in ThemeForest, it says:

The support article says, a user can’t download more than 20 times in a day or more than 50 times in a life time. I haven’t downloaded the file in last 24 hours, neither 50 times in my life time!!!

I’ve contacted Envato support, but they haven’t replied yet. It would be great if tagDiv manages to send me the update. Please please let me know.

Thanks!

Post count: 9544
simchris
#13110
May 20, 2014 at 10:12 pm

Just downloaded with no trouble; 12:11pm PDT 5/20/14.
I downloaded “all files.”

Post count: 317
mehedi
#13111
May 20, 2014 at 10:13 pm

@christopher Its different in your case. 🙁

Post count: 9544
simchris
#13112
May 20, 2014 at 10:32 pm

THis might or might not help… but:

Try logging out, and clearing your cache in your web browser (I did that this morning); restart browser, log back in, then try download from your account “downloads” screen?

You may be connecting from a shared/pool IP address which pools all users, and ThemeForest might be counting all those who have downloaded from what they think is one location.

This has worked for me on other sites. I have dedicated IP here, so I don’t run into that anymore, but have in past.

  • This reply was modified 12 years by simchris.
Post count: 317
mehedi
#13116
May 20, 2014 at 10:45 pm

Thanks Christohpher. ThemeForest has got back to me and they’ve increased my download limit. 🙂

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