can't edit mobile customise

Posted in: Newspaper
Post count: 28

hello, i have 2 problems
my website : tapchisieuxe.com
Use Magazine PRO
first, i can’t edit mobile customise in tabdiv compose -> https://imgur.com/HJ5sbzl
second, right widget not problem in compose -> https://imgur.com/HJ5sbzl but page down real in web -> https://imgur.com/GxlHOhu
(sorry for my english)
problems come after update wp 5.7. Though i try downgrade but not available
if u need i send my website admin to your email
please help me sir.

Post count: 18283

Hello !

Unfortunately your website is unavailable at the moment: https://www.screencast.com/t/jh4LYUAUS7d ; Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Post count: 28

i don’t have a plugin conflict. Foreign traffic and server not problem.
Can u try again? Please
Let’s ping to my domain and sent me the IP if u can’t show my web.( https://tapchisieuxe.com/ )

Post count: 18283

Hello !

From what I can see you should be able to edit your viewport using tagDiv Composer as you can see here: https://www.screencast.com/t/c31iTxhamc

I hope this was helpful !

Thank you !

Post count: 28

I know, but not available. Can u give me your email? i ‘ll send my admin account to u.

Post count: 27744

Hi,

Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

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