I click on a block from the library and I press “import selection” from the description box – and the box asking me “TEMPLATE IMPORT: are you sure you want to import the selection?” stays BEHIND of the box with the description of the block, preventing me to press “ok”. As soon as I press “X” on the description, the “import selection” box – it disappears along with the “template import” box. I turned off all of my plugins and I still can’t figure out the problem. Any ideas?
This is what I mean by the description box:
I can’t get to the “TEMPLATE IMPORT: are you sure you want to import the selection?” box because the description box is covering it.
-Thanks in advance!
Hello!
If you select a template for example and is not the one you want, then you can select the button called “Back” and not “X” like in this screenshot: https://www.screencast.com/t/1pxCHOWjJBe3
Thank you!
No – I can’t select a template at all. The description box is covering the “TEMPLATE IMPORT: are you sure you want to import the selection?” box. So I can’t press the “import selection” button because the description box is covering it. Does that make sense?
Hello !
I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot in order to help you?
Thank you !
I apologize for not being clear.
I am trying to add blocks to the website via the cloud template catalog.
I can’t add anything because that box you had in the screenshot (the one that says “pre-designed templates – tagDiv Cloud Library”) will not get out of the way once I press “create page”.
When I press “create page” – the box that says “TEMPLATE IMPORT: are you sure you want to import the selection?” appears BEHIND the box that says “pre-designed templates – tagDiv Cloud Library” and I cannot access it.
Now does that make sense?
Hello @shawshawshaw!
Normally, this need to work like in this video: https://www.screencast.com/t/c3rExfqkjq2
If this is not working for you, then you need to start looking about a plugin conflict.
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Thank you Bettina! As you advised, I did just send an email to tech support. Also, I did turn off all of the plugins (except for the TagDiv ones) and it did not solve the problem.
-Shaw
I have the same problem! When I want to import one pre-designed template, the confirmation buttons appear behind of the import window and I won’t clic on the OK button.
You can see the issue here https://ibb.co/cDcVhxp
Hi @nick_lse,
Please send an email at contact@tagdiv.com and provide wp-admin access, so we can help you also with this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
