Hello,
I just purchased the theme because I like the NewsMag Classic Blog settings/theme. Unforunately, when I try to install any of the preset themes I get the Ajax error below 30 seconds into the upload. I tried the other presets and got the same error message.
I’m on Rackspace and see error message below…no idea what to do about this and will have to get a refund if I can’t get the NewsMag Classic Blog settings to upload. Thanks.
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Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: error
td_ajax_request_name: full_demo_media_1
errorThrown: Internal Server Error
responseText: <!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Strict//EN”
“http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd”>
<html xmlns=”http://www.w3.org/1999/xhtml” lang=”en” xml:lang=”en”>
<head>
<!– Flux Header Custom Code Start–><!– Flux Header Custom Code End–>
<meta http-equiv=”content-type” content=”text/html; charset=UTF-8″ />
<title>Unable to Serve This Request</title>
<style type=”text/css”>
body{…
Hi
Unfortunately this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.
Also make sure you meet the requirements for newsmag: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and the parameters from system status have the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
