I installed Newspapper theme on my domain and on a staging site
The staging site has been removed in the meantime but the license on that removed staging site shows still as active? How is that possible?
The unassign links are not clickable. How to unassign NOW so I can install the theme on a new staging site?
Also seeing the weird message
To use a license key on a different domain, you can unassign it from the list anytime after 2025-05-16 20:53:37 UTC + 02:00. If you encounter issues, please get in touch with us at contact@tagdiv.com.
So I have to wait another 2 weeks before I can use the theme on the Staging site?
Hello!
I can see that your key is assigned only to one domain. That message appears only when you try to assign/unassign multiple times.
Thank you!
Thanks Bettina for getting back so quikcly. I see something else.
See https://ibb.co/PGDzstcc first one is the old staging site (removed) The second one is my live site. Third one is the new staging site I want to assign the theme to.
Hello!
Unfortunately, there are two places for a license: one for staging and the other for the live version of your product/sub-domain/website. If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete); in this way, the license will be available for the new website, and you can use the theme without any problems.
Thank you!
I understand that part. My point is that the staging site I want to remove the license from has been removed. That site does not exist anymore. I can no longer login into that site and reset the key and delete the theme. Why is the license panel still showing that removed site as active then??
Hello!
Because the theme remains there, I did not see your primary domain there anyway. Do you have multiple keys?
Thank you!
Only one key. (ending on a48c7361edfc) Installed only on my main domain currently. License panel says it’s also installed on my removed staging site.
Hello!
Unfortunately, I cannot see any license like this with this username.
Please provide the license key via email at contact@tagdiv.com so I can check. Please include a link to this topic to identify yourself.
Thank you!
Email sent.
All working fine now 🙂 Thanks!
Hello!
I’m glad that I could help you!
Have a nice day!
