Can't update tagDiv plugins

Posted in: Newspaper
Post count: 4
yvandeuren
#452490
Sep 19, 2022 at 2:45 pm

Hello,

We’re trying to update one of our client’s website but when we proceed to the update of the Newspaper theme (so including the tagDiv plugins), we got an ajax error on all tagDiv plugins.
The error message doesn’t give any further information about the issue.
The theme is registered correctly.

Would you be able to help us on that please ?

Here’s the website URL : https://tribumedias.be/

And the WordPress status following.
Note that we restored a recent backup because trying to update breaks the site design etc.

Thanks and have a great day.

—————————-


### wp-core ###

version: 6.0.2
site_language: fr_FR
user_language: fr_FR
timezone: Europe/Paris
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 12
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/customer/www/tribumedias.be/public_html
wordpress_size: 566,09 Mo (593592890 bytes)
uploads_path: /home/customer/www/tribumedias.be/public_html/wp-content/uploads
uploads_size: 164,16 Mo (172130998 bytes)
themes_path: /home/customer/www/tribumedias.be/public_html/wp-content/themes
themes_size: 15,90 Mo (16672888 bytes)
plugins_path: /home/customer/www/tribumedias.be/public_html/wp-content/plugins
plugins_size: 148,27 Mo (155475098 bytes)
database_size: 25,61 Mo (26853376 bytes)
total_size: 920,03 Mo (964725250 bytes)

### wp-dropins (1) ###

object-cache.php: true

### wp-active-theme ###

name: Newspaper Child (Newspaper-child)
version: 10.3.9.1.1625672265
author: tagDiv
author_website: http://themeforest.net/user/tagDiv/portfolio
parent_theme: Newspaper (Newspaper)
theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, widgets-block-editor, editor-style, menus, title-tag, widgets
theme_path: /home/customer/www/tribumedias.be/public_html/wp-content/themes/Newspaper-child
auto_update: Désactivé

### wp-parent-theme ###

name: Newspaper (Newspaper)
version: 11.4.2 (latest version: 11.5.1)
author: tagDiv
author_website: http://themeforest.net/user/tagDiv/portfolio
theme_path: /home/customer/www/tribumedias.be/public_html/wp-content/themes/Newspaper
auto_update: Désactivé

### wp-themes-inactive (4) ###

Twenty Nineteen: version: 2.2, author: L’équipe WordPress (latest version: 2.3), Mises à jour auto désactivées
Twenty Twenty: version: 1.9, author: L’équipe WordPress (latest version: 2.0), Mises à jour auto désactivées
Twenty Twenty-One: version: 1.5, author: L’équipe WordPress (latest version: 1.6), Mises à jour auto désactivées
Twenty Twenty-Two: version: 1.1, author: the WordPress team (latest version: 1.2), Mises à jour auto désactivées

### wp-plugins-active (20) ###

Advanced Custom Fields: version: 5.12.3, author: Delicious Brains, Mises à jour auto désactivées
Child Theme Configurator: version: 2.5.9, author: Lilaea Media, Mises à jour auto désactivées
Duplicate Page: version: 4.4.9, author: mndpsingh287, Mises à jour auto désactivées
GDPR Cookie Consent: version: 2.1.2, author: WebToffee, Mises à jour auto désactivées
Ninja Forms: version: 3.6.13, author: Saturday Drive (latest version: 3.6.14), Mises à jour auto désactivées
Regenerate Thumbnails: version: 3.1.5, author: Alex Mills (Viper007Bond), Mises à jour auto désactivées
Revive Old Posts: version: 9.0.10, author: revive.social, Mises à jour auto désactivées
Revive Old Posts Pro Add-on: version: 3.0.7, author: revive.social, Mises à jour auto désactivées
RSS Featured Image: version: 1.0.5, author: Jordy Meow, Mises à jour auto désactivées
SEOPress: version: 5.9.0.3, author: SEOPress, Mises à jour auto désactivées
SiteGround Central: version: 2.0.8, author: SiteGround, Mises à jour auto désactivées
SiteGround Optimizer: version: 7.2.1, author: SiteGround, Mises à jour auto désactivées
tagDiv Cloud Library: version: 2.1 | built on 10.03.2022 11:40, author: tagDiv, Mises à jour auto désactivées
tagDiv Composer: version: 3.2 | built on 10.03.2022 11:40, author: tagDiv, Mises à jour auto désactivées
tagDiv Newsletter: version: 1.7 | built on 11.04.2022 7:46, author: tagDiv, Mises à jour auto désactivées
tagDiv Social Counter: version: 5 | built on 10.03.2022 11:40, author: tagDiv, Mises à jour auto désactivées
tagDiv Standard Pack: version: 1.3 | built on 10.03.2022 11:40, author: tagDiv, Mises à jour auto désactivées
Ultimate Blocks: version: 2.5.2, author: Ultimate Blocks, Mises à jour auto désactivées
UpdraftPlus - Backup/Restore: version: 1.22.19, author: UpdraftPlus.Com, DavidAnderson (latest version: 1.22.22), Mises à jour auto désactivées
WPCode - Insert Headers, Footers, and Code Snippets: version: 2.0.2, author: WPCode, Mises à jour auto désactivées

### wp-plugins-inactive (2) ###

Microblog Poster: version: 2.1.6, author: Efficient Scripts, Mises à jour auto désactivées
SiteGround Security: version: 1.3.0, author: SiteGround (latest version: 1.3.1), Mises à jour auto désactivées

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Non disponible
imagemagick_version: Non disponible
imagick_version: Non disponible
file_uploads: File uploads is turned off
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 Mo
max_file_uploads: 20
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 3.12.18-clouder0 x86_64
httpd_software: Apache
php_version: 7.4.30 64bit
php_sapi: cgi-fcgi
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.66.0 OpenSSL/1.1.1q-fips
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.39-42-log
client_version: mysqlnd 7.4.30
max_allowed_packet: 33554432
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/tribumedias.be/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/tribumedias.be/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indéfini
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
Post count: 35449
Calin
#452538
Sep 20, 2022 at 9:07 am

Hi,
What you can try is to disable all plugins and keep only the theme plugins. If the problem with the is still persisting, then it can also be from some settings on the host/server. In this case will be easier to update the theme plugins manually. Go to your themeforest account, download the theme package, unzip it and install the theme plugins from there.
Thank you!

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