I’m unable to edit existing text or add new text to a text module. I’ve updated all plugins and themes and still continue to have the issue. Please advise.
Hello,
Please provide more details about your issue.
Thank you!
What more information do you need? I’m unable to update content in any text modules. If adding a new module, the content entry field will stay blank even if you type into it. If trying to update an old module, when I click the settings the content area is blank. If I type and save over it, the text does not update.
Hi,
I need information like what version of the theme you have, WordPress, and PHP.
If you have check for a plugin conflict; if you receive a message error.
Thank you!
Theme name Newspaper
Theme version 12.3.1
Theme database version 12.3.1
HTTP channel test wordpress
tagDiv advertisement
php.ini configuration
Server software Apache
PHP Version 7.4.33
post_max_size 2000M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 2000
max_input_vars 5000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL https://myrgv.com
WP Site URL https://myrgv.com
WP version 6.2
WP multisite enabled No
WP Language en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Hi,
Have you checked for a plugin conflict?
we can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
