Can't upload latest theme update via FTP

Posted in: Newsmag
Post count: 33

When I try to log into Filezilla I get this message:

You appear to be behind a NAT router. Please configure the passive mode settings and forward a range of ports in your router.
Warning: FTP over TLS is not enabled, users cannot securely log in.

I’m not quite sure what to do at this point. I watched the tutorial that was recommended by you guys, but it doesn’t address this problem.
Any suggestions?
Thank you.

Post count: 20688

Hi,

I found a similar topic online, there might be others
https://forum.filezilla-project.org/viewtopic.php?t=39462
Also another possible fix – https://www.screencast.com/t/gnl9v6zwF
You could try what is mentioned there. Seems to be a matter of configuring Filezilla.

Thanks

Post count: 9544

Yes, you need to set the secure port, properly depending on server (your hosting provider is often good source of help on how to actually connect to the server, by the way) …

On my server I have to, on
GENERAL tab
host IP, port blank
protocol ‘SFTP – SSH File Transfer Protocol’
Logon type ‘Normal’
User NNNNN
Password XXXXX

ADVANCED tab, server type “Default”

I set the root path to my public root
Default Remote Directory
/var/www/vhosts/MYSITE.com/httpdocs

TRANSFER SETTINGS
[x] default

On main menu, under server – I check ‘force show hidden files’ so you can see
.htaccess

Not sure that helps … but I have modern server setup with TLS1.2/SSH/SSL/ HTTP/2 and only secure connections allowed on all ports.

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