Can't use blocks from cloud library as dialogue box doesn't disappear

Posted in: Newspaper
Post count: 3

Hi there

When I select a block from the cloud library, and click “IMPORT SECTION” – the box doesn’t disappear, hiding the “Are you sure you want to import this template” box.

Post count: 35449

Hi,
Most of the time when this is happening it is do to a plugin conflict.
Can you please do a test using only tagDiv plugins? Most of users found out that an extra plugin that they have enabled was interfered with the theme options.
Also, there are other cases when there are errors in console, those need to be investigated.
Thank you!

Post count: 3

Same issue occurs on both live site and staging site with non-tagdiv plugins removed.

Post count: 35449

Hi otsnews,
I understand. Can you please contact us via email at contact@tagdiv.com, provide there access to the staging and we’ll check to see from where is the problem coming. Please include the link of this topic to can identify you.
We’ll check it as soon as we can.
Thank you!

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