Categories and pages not rendering the content properly

Posted in: Newspaper
Post count: 17

Hi,

Some of my categories are not showing the content as they suppose to do. For example, the category page: “https://www.lifeinbelfast.es/category/tramites/” properly renders the styles and content, but the category page: “https://www.lifeinbelfast.es/category/ciudades/” doesn´t render the header styles and doesn’t load any posts.

The majority of the category pages have this problem and I was not able to determine why. I checked on the theme panel and they inherit the same templates and looking at them in tagdiv composer they also have the same blocks, etc.

Also, my 404 pages behave the same, the template: “https://www.lifeinbelfast.es/tdb_templates/404-template-default-pro/” works ok, but if I write a non existing page e.g. “https://www.lifeinbelfast.es/sdfhsdhds” it shows the same problem I deescribed.

I also cleared the cache, disable the plugins, etc. but the problem persists.

The rest of the blog posts, pages, HomePage, etc. work fine. Please, can you have a look at this?

Thanks,
Gonzalo

Post count: 27744

Hello,

If you have installed the last theme version10.4, please do these steps.
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.

Thank you!

Post count: 17

Hi Anamaria,

Thanks for your prompt response.

I went through the troubleshooting process you have indicated me and the styles on all these pages render now correctly. However, there is still a problem with the categories still not loading any post or just loading some of them, for example:

  • – the category page: “https://www.lifeinbelfast.es/category/tramites/” loads posts but there are some missing (e.g. https://www.lifeinbelfast.es/emigrar-a-irlanda/)
  • – the category “https://www.lifeinbelfast.es/category/ciudades/” doesn´t load any posts.

Can you look into this?

Thanks,
Gonzalo

Post count: 27744

Hello,

I verify your website and indeed is a problem, that’s why, please check if you don’t have a plugin conflict, so please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Post count: 17

Hi again,

I did all of this and I found out that the problem occurs when the Tagdiv Composer Plugin is activated. A different theme with all the plugins activated worked fine, but the newspaper theme with just the Tagdiv Composer Plugin activated generates the problem.

Can you look more in depth into this?

Thanks,
Gonzalo

Post count: 27744

Hello, Gonzalo,

We need to investigate what settings were made to cause that problem, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!

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