Settings are not changed from Theme Panel in Video News.
Host is on Hostgator specially for WP. Host support said everything was fine.
Can somebody help?
Hi
Check the console to see if there are some errors, also deactivate the plugins except Visual Composer, purge the cdn file if you’re using, and test the site again. If the problem persist please send an email at contact@tagdiv.com with login details so we can inspect this issue, and a link to this topic so we know who you are.
Thanks!
definitely not giving a password to anybody.
Other question – why are the changes saved only after a certain period of time?
If we give you login details how quickly will you be able to solve this issue? Because we’re desperate
Hi,
Please check the browser console while saving the settings in Theme Panel – http://screencast.com/t/Sw8EcYY3rB
The errors appear in red, to open the console(on google chrome browser) right click on the window and select inspect, then open the console tab – http://screencast.com/t/MDBxTAId9 – and save the settings.
Another solution would be to check the error.log file for clues. Usually you can access it via ftp or C-panel – http://screencast.com/t/oyIKg6c4V
Also try to disable all plugins and see if the issue is still there.
If nothing works send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a look.
If you don’t want to share this information, the alternative would be to look for a professional (a friend who knows more about this) to help you identify the cause of this.
Thank you, Emil G.
we’ve tried all of this. And we’ve send you the e-mail.
Thanks for replies!
Hello, we still got some issues. All details were sent to your email. Thank you
