When I try to make changes to the checkout page settings, such as editing fields, modifying the layout, or adjusting payment options, the page remains unresponsive. I cannot save any modifications or customizations.
https://www.pressebits.com/checkout-week_pro/?plan_id=1
I would greatly appreciate if your support team could investigate this issue and provide guidance on how to resolve it. Any troubleshooting steps, potential solutions, or recommendations would be highly valuable.
Please let me know if you require any additional information or clarification regarding this problem. I look forward to your prompt assistance in resolving this matter.
Thank you for your time and support.
Hi,
I answered to you in this topic https://forum.tagdiv.com/topic/unable-to-configure-checkout-page/. Did you check it?
Please check the console when you hit the save button and see if there is an error. With right-click -> inspect -> console -> select the error in the tab network -> preview, you can see the cause.
Please check this topic https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/
Thank you!
Hello Ana Maria,
Thank you for your feedback, but it still doesn’t work. For your information:
I have installed and activated all the required plugins
I have also deactivated the tagdiv Standard pack plugin as you recommended.
I have followed all the configuration information for “tagDiv Opt-In Builder – Paywall/Subscription”.
I have consulted the topic “https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/” which apparently does not concern me as I do not have any save issues or 40x errors.
I have uninstalled and reinstalled the theme, but I still have the same problem on this page “https://www.pressebits.com/checkout-week_pro/?plan_id=1”.
The Issues
The action button does not work.
The menu is also not functional.
I have not installed any extensions other than those required for the theme.
Request
I really bought your theme for paid article subscriptions. Could you please let me know if there is a refund program in my case? I really need this module. Please help me. Below is the “Newspaper system status” and everything is okay on that side. Thank you for your understanding.
heme config
Registration key i 828a4626 – **** – **** – **** – 1a21327f3673 Reset key
Theme name i Newspaper
Theme version i 12.6.6
Theme database version i 12.6.6
HTTP channel test wordpress
Installed demo i Newsweek PRO – demo ID: week_pro | install type: full
tagDiv advertisement i
Theme Mobile Newspaper mobile version
php.ini configuration
Server software i Apache
PHP Version i 7.4.33
post_max_size i 512M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 360
max_input_vars 250000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://www.pressebits.com
WP Site URL i https://www.pressebits.com
WP version i 6.5.4
WP multisite enabled i No
WP Language i fr_FR
WP Memory Limit 256 Mo/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Hi,
We can take a look at this and investigate the issue. Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
I just sent you an email with the requested information. Do you know how long the investigation may take please? Thank you for your help.
Hi,
We will try to check the issue soon.
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 16:30 PM
Thank you for understanding!
Thank you, I have sent you an email with the new login credentials that work after verification.
