We are having an issue similar to this one:
https://forum.tagdiv.com/topic/theme-colors-not-loading-menu-items-error/
When we load the core theme, everything works fine.
When we load the theme via child, we get no background colors (the fancy blue colors) in the theme panel. Also, all of the sub-items on the right side (that you see when you click the main items like HEADER and FOOTER and ADS on the left sidebar) simply display the square loading gif without actually opening the panel.
The theme .zip was freshly downloaded from Themeforest last night. The theme version is listed as 8.5.1 but the child theme’s style.css has the version listed as 7.7c. Is this breaking the loading of the child theme in any way? I see the enqueueing in the child’s functions.php:
wp_enqueue_style(‘td-theme-child’, get_stylesheet_directory_uri() . ‘/style.css’, array(‘td-theme’), TD_THEME_VERSION . ‘c’, ‘all’ );
Do the style versions need to match?
Hi,
This problem was fixed in theme version 8.5.1, so there should be no problem. Please deactivate the multi-purpose plugin and remove it. Then install it again from the latest theme package you have downloaded. Check the results after doing this.
Thanks
I did this and it didn’t fix anything.
The files I replaced this with looked to be the same ones I downloaded — all of this has occurred over the last few days, so it should be the most recent version regardless.
Hi,
Check the theme system status and see if the parameters mentioned in this guide are set as required
– https://forum.tagdiv.com/system-status-parameters-guide/
You can ask your hosting provider to make the changes for you if needed. Additionally deactivate all plugins except theme plugins and see if this has any effect. Then check if the issue is still present.
If it is please send us an email at contact@tagdiv.com and provide admin login information, we will investigate further. Also paste a link to this topic in the email.
Thanks
We have tried these things and they are set correctly, and we cannot give you access, so how do we move forward from here?
This was resolved when we updated the theme again, you guys never sent out an update notice through the wordpress panel. Problem now resolved, thanks.
