We updated the theme from 7 to the newest version and experienced some errors. We also updated the Child theme using the folder we found in the Code of the Newspaper folder. It doesn’t appear that the Child theme updated, it still says 9.0 and many of the custom files, aren’t showing up on our pages. Please advise how we can get the child theme to show those important pages that contain our ads.
Hello !
Please note that from version 7 to the latest version which is 10.3.6.1. Since the update gap is so big some of the file places have been changed. We recommend you to rebuild your child theme as you can see in our guide here: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Thank you !
Hello !
I would personally recommend you to start it fresh. Also please note that for custom codes like CSS / HTML you can use now the Theme panel option which most of our users find it handy: https://www.screencast.com/t/0TfO10Li5zBT
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Thank you !