For a while now, my website never completely loads on Chrome… It works fine on safari & firefox, but Chrome I have issues. The progress circle continues to spin and spin, and now I can’t do specific things on my website because of this.
My System Status has everything in green, and I don’t have any issues with the site in FIrefox or Safari, just Chrome.
Specifically, we added a “Shop Now” page to our site and when we try to check out, we can’t. It just continuously tries to load the page, but nothing happens.
This plugin works fine on my website on Safari & firefox, but not chrome. I know it’s not a plugin issue because this issue was happening with Chrome never loading the site completely before.
Here is my website: https://d-tronics.com
Here is the shop page I was talking about: https://d-tronics.com/shop/
Please help.
Hello !
We have just inpected your website and everything seems to look fine on your website. and working properly.
Please recheck.
Thank you !
I’m not sure you’re understanding my issue. It’s in chrome. The site takes seems like it’s just loading because the spinning progress wheel where the favicon is, just spins and spins…. and did you check the Shop page?
And did you add something to the cart and try to check out, you’ll see the issue I’m talking about. Please see this link of screen shots for proof:
I know it’s not the plugin because I use the same plugin on other websites and it works 100% perfect on Chrome. This has been an issue I have been having with Newspaper and Chrome for over a year now.
I am seeing this in my chrome inspect, but not sure fi this is the issue and how to fix?
I’m not sure if it’s the mobile-menu.jpg time out? I don’t even know what the file is, or where to find it/remove it?
https://192.168.0.208/wp_011_sound_radar/wp-content/uploads/2017/04/mobile-menu.jpg
Hello !
1. https://www.screencast.com/t/g6mI6979Ttn your page is loading fine as you can see. It took around 3 seconds to load completely.
2. This loaded instantly ( no waiting time ) https://www.screencast.com/t/01vhnTg3e67
3. After I click on begin checkout it took around 1 second to load and everything worked out great: https://www.screencast.com/t/4BjXWUUs
Please make sure that your internet connection is good and also try from another device.
Thank you !
I have done multiple tests and this is still happening. And it’s happening on MOBILE too. Here is a screen recording of my phone trying to visit the site. You will see up at the top in the URL bar, it only gets to about halfaway through loading, and never finishes. Even when I click new pages on the site, same thing happens, it only gets about halfaway through the load…. And when I try to click the Menu hamburger icon, i can’t get the menu to show up.
Hello? We are trying to launch a shop now page, but I can’t do this because so many people use Mobile and will have issues.
I even tried activating AMP & Tag Div Mobile, but for some reason my products won’t load on mobile when I activate them.
I have already deactiviated every plugin except the tagDiv ones, and that did not fix my issue.
I really do NOT want to use the TagDiv mobile theme or AMP mobile theme. I want my site to look like my desktop version, I just want the mobile menu to work. Can you please help?
Hello !
If you don’t want to use the mobile theme you can simply disable the mobile theme plugin and clear your cache.
At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
Hi,
I’m not using the mobile theme, however you didn’t answer my question about the Menu Hamburger icon not working in the theme on a mobile version. Please look at my video again to see me click the icon, but nothing happens.
Hello !
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that due to the high amount of support requests anwers can be delayed up to 72hrs !
Thank you !
Thank you. I have emailed support.
