When creating my website, I used the default Cloud Templates to customize my pages, such as article layouts, author pages, etc. Now, when I go to Cloud Templates, they have all disappeared. I did not delete them and the other people who have access to them have also not deleted them. My website still works as it used to, but if I wanted to update a page, I cannot do that without having to build a whole new template. Any suggestions on recovering these?
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
