I have the following problem:
In Cloud Templates, select Add New, the black loading screen displays the message “Invalid reply from server endpoint.”
This did work and now it doesn’t.
For info, in the tagDiv Composer with the Website Manager tool it **IS** Possible to import a header from the library.
My Newspaper system status page is good, all in the green nothing in red. I’m on an https site.
I disabled and the enabled the tagDiv plugins and emptied my cache.
I Still have the problem.
Any suggestions how to fix this?
More info from the web console:
XHRPOSThttps://mysitenamehere/wp-json/td-cloud-library/td_cloud_proxy?uuid=ae384880-40c3-a3c0-7e68-71edc9c27213
[HTTP/2 500 Internal Server Error 3634ms]
This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. edit.php
Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. load-scripts.php:2:87536
XHRPOSThttps://mysitenamehere/wp-json/td-cloud-library/td_cloud_proxy?uuid=ae384880-40c3-a3c0-7e68-71edc9c27213
[HTTP/2 500 Internal Server Error 3634ms]
POST
https://mysitenamehere/wp-json/td-cloud-library/td_cloud_proxy?uuid=ae384880-40c3-a3c0-7e68-71edc9c27213
Status500
Internal Server Error
VersionHTTP/2
Transferred891 B (279 B size)
Referrer Policystrict-origin-when-cross-origin
access-control-allow-headers
Authorization, X-WP-Nonce, Content-Disposition, Content-MD5, Content-Type
access-control-expose-headers
X-WP-Total, X-WP-TotalPages, Link
cache-control
no-cache, must-revalidate, max-age=0
content-type
application/json; charset=UTF-8
date
Sat, 13 Feb 2021 23:34:16 GMT
expires
Wed, 11 Jan 1984 05:00:00 GMT
link
<https://mysitenamehere/wp-json/>; rel=”https://api.w.org/”
server
o2switch-PowerBoost-v3
x-content-type-options
nosniff
X-Firefox-Spdy
h2
x-powered-by
PHP/7.3.26
x-robots-tag
noindex
x-wp-nonce
d305e91586
Accept
application/json, text/javascript, */*; q=0.01
Accept-Encoding
gzip, deflate, br
Accept-Language
en-US,en;q=0.5
Connection
keep-alive
Content-Length
86
Content-Type
application/x-www-form-urlencoded; charset=UTF-8
Cookie
o2s-chl=686d339d838301c8f8d3d689fe89c9f329f2702b699dab6b3e77d5689b327043; wordpress_test_cookie=WP+Cookie+check; wordpress_logged_in_be5969216211b464b968ec0b36a666b0=Dj0%7C1613424862%7CSYkA6UYr68VLrcFdBpALwMoRB1XKfIYAhQkUAk2Q1zN%7C0f0bb3cf7cc34e69c63b735b94541e25402dc94466548929d4d4c8b0d6abe9e3; wfwaf-authcookie-cdba73169103d6a39c23555ddcfcfd52=1%7Cadministrator%7C7f2f7ce3e0635ee2962a54e19fd132512ae398869f659a646f70100a1fb667ac; wp-settings-1=libraryContent%3Dbrowse; wp-settings-time-1=1613251806
DNT
1
Host
mysitenamehere
Origin
https://mysitenamehere
Referer
https://mysitenamehere/wp-admin/edit.php?post_type=tdb_templates
Sec-GPC
1
TE
Trailers
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:85.0) Gecko/20100101 Firefox/85.0
X-Requested-With
XMLHttpRequest
X-WP-Nonce
d305e91586
Hello !
We need to take a look and see what can be done there to see if a fix can be done.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look !
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hi, just wondering what the normal turn around time is on tech support?
It’s coming up on 48 hours (16/02/2021 17:43) when I first sent some detailed debug information to help find this bug.
I followed up my first mail at (17/02/2021 23:16) with additional information I found to aid the debug (yes – I worked on a tech support help desk as well).
I haven’t had any acknowledgment to either mail yet, hence my question on what is the turn around time.
Hello !
We are sorry for the inconvenience !
The issue on this is that we answer the topics from latest to newest. On e-mail and on forum too. If you are replying to your e-mail that will always be back on top. My recommendation is to structure the questions and what information you provide as better as possible so we can be effective too.
My colleague is taking a look at your e-mail as we speak and he will reply in shortly.
Thank you for your understanding !
For anyone who is searching the support forum with the same problem, this problem has been solved by Simion at tech support (thanks Simion). Increasing the wp-memory to 256M fixed it for me. Also don’t forget to check your host php memory limit as well and bump it up if you need to. If you don’t know how to do these 2 things check with your local tech support.
