Did you recognize that the containers for the header and the main-content are shifting around when they are loaded? There is always a high CLS in the Extension for Web Core Vitals in Chrome Browser when the site is loaded for the first time that appears when the site is reloaded. I racked my brain what the reason for that weird behaviour could be, but it seems that the main reasons for the high CLS are:
1.) div.vc_row.tdi_60_360.td-ss-row.wpb_row.td-pb-row https://imgur.com/a/XTGGoXf
It has a cumulative score of: 0.08985 and the element resizes from load to display several times (10 times!!):
Moved fromLocation: [192,1078], Size: [1395×9341]
Moved toLocation: [203,1078], Size: [1395×9341]
Moved fromLocation: [192,0], Size: [1395×650]
Moved toLocation: [203,0], Size: [1395×650]
Moved fromLocation: [222,1040], Size: [1335×9379]
Moved toLocation: [233,1040], Size: [1335×9379]
Moved fromLocation: [0,10456], Size: [1790×503]
Moved toLocation: [0,10456], Size: [1800×503]
Moved fromLocation: [192,710], Size: [1395×330]
Moved toLocation: [203,710], Size: [1395×330]
https://imgur.com/a/xO2Dr9t It seems that the header as at the beginning of the loading a really weird position (the red block in the picture).
2.) the header element: div.vc_row.tdi_25_c64.wpb_row.td-pb-row
The CLS score is about 0.09484
Moved fromLocation: [203,0], Size: [1395×650]
Moved toLocation: [192,0], Size: [1395×650]
Moved fromLocation: [203,1078], Size: [1395×48]
Moved toLocation: [192,1078], Size: [1395×48]
Moved fromLocation: [0,643], Size: [1779×90]
Moved toLocation: [0,643], Size: [1779×90]
Moved fromLocation: [203,710], Size: [1395×330]
Moved toLocation: [192,710], Size: [1395×330]
Moved fromLocation: [233,1040], Size: [1335×85]
Moved toLocation: [222,1040], Size: [1335×85]
Can this be fixed? What is the reason for that CLS? First I thought it could be the Merge+Minify+Refresh Plugin but there is no change if it is deactivated or not.
What is the reason for such a weird behaviour?
Thanks for help!
Greetings Kathrin
No answer?
Hello !
Thank you for letting us know about your findings. I have sent this too to our developers in order to inspect and see what they can find in order to fix this in the near future. From what I know at the moment there were a few issues fixed which will be available in the next update. At the moment unfortunately we cannot offer any workaround for this but this is something that needs to be addressed by our developers.
Thank you for your patience !
Unfortunately this is the main issue since the last Google Chrome Update in January.
Greetings Kathrin
Dear Vlad, I have extended the support a few days ago until August 2021 in expectation that the CLS will be solved in the next update. But now it is clear that this will not happen and further it is unclear when all issues will be solved. On this account I want my money back for the extended support (about 30 Dollar). I think this would be fair. You advertise the theme that it passes the Page Speed Insights Test, but in reality this doesn’t happen. I rely on a good ranking in Google and I can’t wait anymore.
Greetings Kathrin
Hi Kathrin,
I totally understand you. The solution for this is an ongoing process and our developers are working hard to find it. Unfortunately, as this is not an easy task, it takes more time than we’ve expected. We cannot say for sure if there is indeed an option to ask for a refund on the extended support. As far as we know, you can only ask for a refund for the theme. If you will find a way and ask for a refund solely for the extended support, we will approve it. We never decline a refund.
We are really sorry for any inconvenience you might encounter !
Thank you so much for your understanding!
Vlad who is the correct person to ask for a refund? I was the opinion I can do it here in the forum because there is no specific contact. Maybe you can provide a contact?
Greetings Kathrin
Hello !
I am sorry for the misunderstanding !
All the transactions are done only through envato. We have read the envato rules and as you can see here, technically you could ask for a refund for the extended support: https://www.screencast.com/t/ahKZSPn9Gwn
Please check if you can make a refund request here: https://themeforest.net/refund_requests/new
Thank you !
Thank you Vlad for the information. I have tried it!
Greetings Kathrin
