Hi, I got a “critical error on your website” error when trying to access widgets/menus/customise in the appearance menu in the WP dashboard. It seems that the error is caused by the TagDiv Opt-In builder, when deactivating this plugin, I do not have the error.
Will there be any update to fix the issue?
http://www.visitfaial.com
Hello!
The issue can be from a plugin conflict also, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please follow this guide too: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
If the problem is still there, then make a full backup, contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
