Compatibility issue with WordPress 5

Posted in: Newspaper
Post count: 152
spu
#266770
Dec 12, 2018 at 6:05 am

Hi,
We upgraded to WordPress 5 and have updated the theme to 9.2 as well. We are facing a strange thing.

Sometime when we open the site in normal or incognito mode. The theme does not load. All we see is grey pay. No error nothing. We just have to browser refresh it and then we are able to see the site load.

It is happening in the desktop version only.

What could be reason?

Thanks

Post count: 35449
Calin
#266892
Dec 12, 2018 at 2:06 pm

Hi,

If you refer to the feature image from blocks please make sure that you clear all cache (browser/host …), and if your image are still not showing please deactivate lazyload.
I think in the current week will be release an update to fix the problem with lazyload.

If is not this the problem please provide a link were I can inspect your problem.

Thank you.

Post count: 152
spu
#266906
Dec 12, 2018 at 2:39 pm

Thanks Calin,
Its not the image problem, the whole theme disapears, no error is shown. Just a blank screen, but when we refresh it the whole site comes back. Happens in posts and home page.

Post count: 35449
Calin
#266964
Dec 12, 2018 at 5:01 pm

Hi,

I check your website on incognito mode and is working fine -> https://www.screencast.com/t/h8RdYswNmq
There is a new fix update for the theme please update.

Thank you.

Post count: 152
spu
#267714
Dec 17, 2018 at 1:47 pm

thanks will download the new update and check, will let you know if we see the problem again.

Post count: 152
spu
#269132
Dec 28, 2018 at 9:50 am

Hi, the new dec 12 updates solved the issue. Thanks

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