I will ask for compensation, for the economic damage that you are causing me, you are a bad company, look for the one who does not pay the license but you must give us an immediate solution to the rest.
Can you prove exactly how much damage you have suffered?
You should not be doing updates on a live site. Have a testing site, do it there and if things go well then on the live site.
I have had problems in the past and after multiple posts and learning of the info inside of the tutorials I have pretty much figured out how things work and Newspaper powers my News agency. Updates crash because you have to reinstall all the plugins from the Newspaper Plugins page which ought to be either fixed with an automatic download reinstall feature or at least put in ALL BOLD CAPS when the updates issue out. Does that make it a bad product? No, just means it should be addressed. Analytics, etc. are best mastered by Google Site Kit which is free and built by Google. Try out their ticketing system for help and at the end of the day, $59 is an investment which writes off on your taxes at the end of the year if you are running a legit business. Just my FYI.
