Content Locker Not Working Properly.
– If I put in the email address, it refreshes the page and the content is still locked.
– I still refresh the page manually, still locked.
What can I do to fix this?
Hello!
Can you let us know, is your e-mail inserted in the Leads – Emails tab? Here is how it looks on our end and it is working: https://www.screencast.com/t/GnzklUJxg
Thank you!
I find there the emails when people, or myself trying that, do the subscription. When then we refresh the page, the box for the subscription doesn’t go away and the article is invisible yet…
So the question is, after doing the subscription how people can see the article?
Hi Carblogitalia,
Normally, after and visitor submit his email, the browser will refresh and this will have access to all articles that before were locked. But if you open the same post in a different browser, then you need to add the email address again. Therefore, the locker will be unlock only for the pc/tablet/mobile browser where was summited the address email.
If for you is not working at all, please make a test using only tagDiv plugins, because it can be a plugin conflict and some plugins to interfere with our plugin.
Let me know the results!
Ok, in fact when we insert the email the page refresh. After the refreshing the lock is there as usually and doesn’t go away. Can you analize the site externally to see if there is some plug in that stops the regular works of the locker?
Hi Carblogitalia, we’ll love to investigate this problem, for this please make a full backup and contact us at contact@tagdiv.com provide wp-admin and cPanel, also include the link of this topic to can identify you.
Thank you!
Before to proceed, there’s another problem with cookie policy banner. I see it only in posts pages, in the homepage it’s not visible. Is it necessary to open another ticket or we can investigate this here ?
Hello!
If you will include in the email also the topic link, then my colleague will take a look for this problem too and let you know what can be done.
Thank you!
Facing exactly the same issue.
This seems to be happening when “Double opt-in email” is enabled in Leads block (placed in footer, for example) – e.g. user must receive an email and confirm subscription.
Have you found a solution?
Hello Alex!
Make sure you have the latest update of the theme and the plugins too.
Thank you!
