Hi,
The cover image features for the posts on the newspaper theme is not working, only a select few. Post Styles 6,7, and 8 do not work. The image either doesn’t show or only shows half of the image. What can I do to fix this?
We recently had to reinstall our plugins as well, don’t know if that is what is causing the problem. If so, what plugins are needed to make sure that feature work?
Please advise as soon as possible.
Thanks!
Hello scinatl1990,
You should regenerate your thumbnails using the Force Regenerate Plugin and Force Regenerate plugin. For more information about this fix, you can consult our documentation here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Also, you should disable the lazy load effect from Theme panel -> http://screencast.com/t/qqoGorkdA if you are using this effect and also, if you are using some untested plugins, you should disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Also, if your problem is still there, please provide your website URL so I can inspect it closer your setup page and also, so I will be able to provide a more accurate response.
Thanks for your understanding!
Hello,
I went through all these steps and nothing changed. The problem still exists. My url is popgates.com
Hi,
Please disable any image optimization tools such as photon from jetpack. It is known to cause issues with our theme. (you do have photon active: http://screencast.com/t/CwvBVic3)
Thank you!
Turned that off and nothing changed, still facing the same problem. Also, always had that on even before we had the problems and didn’t effect the featured image.
Any other checks?
popgates.com
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the problem is still there contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this topic so we can trace the email if it should go into ‘spam’.
Thank you!
Hello,
Had one of your team members email me saying that there are no issues, point to a completely different thing then I originally posted as the problem with my site. So it seems that someone didn’t read this thread from the start or there is a miscommunication.
Also, the site is now not allowing us to make edits to post and changes. So can you please promptly and correctly resolve the problem that I brought up.
popgates.com
Hello Again,
We are also now experiencing problems logging in ever since we sent our username and login to your team. The website keeps sending us into loops to resubmit login information.
Please provide guidance to resolve.
Please respond. After sending you username and password as your team member requested, we haven’t been able to access sites. And multiple things have gone wrong as well. This effecting our business and we will ask for a refund if this not resolved promptly. Especially after your team disregarded the original problem that went on and said it was “fixed” when your team member was talking about a completely different part of the website. The service so far has been a disaster.
Replied via emai!
Thanks for the response, glad to see the post styles working. However, still have had no explanation to why we have had trouble logging into our website ever since giving username and password to your team. We will login, then it continually kick us out to try and login and “prove our humanity.” But we would never be able to gain access. This only started happening after we sent the info, never before.
Any guidance?
Thanks
Hello scinatl1990,
I have accessed your website using your credentials and everything seems to work as properly. Most likely is a problem on your side. Try to log-in from another device, clear all your caches and check the results. I have checked your website and you do not have any problems with it, in this regard.
Thanks for the message!
Again, this problem with logging in only started after I gave you access to my website. This can’t be a coincidence. I understand if you are able to easily gain access, but now I can’t easily access my own website.
Hello,
Sorry but we did not break your theme by accessing it. We only checked your site and have not modified anything. If you cannot trust us that we do not access our client sites and cause problems, then please do a clean install of the theme and change your passwords.
Thank you!
